Collections Manager

The Collections Manager oversees all collection activities related to delinquent loans, negative share accounts, recoveries, and loss mitigation for the credit union. This role ensures timely, compliant, and effective collection processes while preserving positive member relationships and minimizing financial risk to the credit union.

• Oversee the daily management of the delinquent loan portfolio, negative balances, and charged-off accounts.
• Monitor portfolio trends, identify risk indicators, and recommend mitigation strategies to senior leadership.
• Review and approve extensions, workout arrangements, and settlement offers within policy-defined limits.
• Ensure proper documentation of all collection activities in accordance with credit union policies and regulatory requirements.
• Ensure all collection activities comply with the Fair Debt Collection Practices Act (FDCPA), NCUA regulations, state laws, and credit union policies.
• Review and update collection policies, procedures, and workflows.
• Prepare reports for senior management, auditors, and the Board, including delinquency, loss trends, and recovery performance.
• Supervise, mentor, and develop collections staff, including setting performance expectations and conducting evaluations.
• Work with members experiencing financial hardship to identify repayment solutions, payment plans, or loan modifications.
• Manages credit report dispute process and works with internal departments and external vendors to assure fair and accurate credit reporting
• Represents the Credit Union at legal proceedings regarding collection efforts
• Serves as primary point of contact for Collections Department Audits and Examinations

High school diploma required. 3–5 years of experience in collections, loss mitigation, lending, or credit management within a financial institution. In-depth knowledge of NCUA regulations, bankruptcy processes, and lending practices. Excellent communication, negotiation, and conflict-resolution skills. Proficiency with core systems, loan servicing platforms, and Microsoft Office products.