Unified Communications Engineer
Listed on 2026-02-05
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Engineering
Systems Engineer, IT Specialist
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Synapse Business Systems, is seeking the following. Apply via Dice today!
PositionUnified Communications Engineer
Location: WASHINGTON, DC, United States
Work Location: Hybrid 3 days onsite in Washington, DC and 2 days remote (Wednesday is a mandatory onsite day) - Non-negotiable
Security Requirement: Candidate must be eligible to obtain And/ OR hold a Public Trust clearance
DescriptionClient is looking for highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.
Key Responsibilities- Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
- Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
- Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
- Collaborate with cross-functional teams to integrate VoIP systems with data networks.
- Develop automation scripts to enhance efficiency and reduce manual tasks.
- Conduct regular system health checks and monitor network performance.
- Maintain Unified Communication architecture diagrams and detailed system documentation.
- Provide technical support, manage special projects, and streamline processes to improve system efficiency.
Required Experience:
- BS and 9 years of experience in Unified Communications, VoIP, and telecommunication systems. (4 years experience in lieu of degree).
- Proficiency in tools like Power Shell, Service Now, and SharePoint.
- Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
- Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
- Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
- Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
- Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
- Any relevant Unified Communications certifications.
- Microsoft Azure certifications.
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