Service Superintendent

Overview

Are you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that’s redefining vertical transportation? If so, our client has an opportunity for you.

We’re looking for a Service Superintendent to join our client’s growing team in Washington, DC
. In this role, you’ll be instrumental in ensuring efficient, safe, and high-quality service operations while supporting field teams and driving customer satisfaction.

You’ll oversee day-to-day service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.

• Support & Coach Field Teams
  :
  Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality.
• Ensure Profitability
  :
  Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance.
• Lead with Safety
  :
  Support and participate in safety training programs to uphold high safety standards across all job sites.
• Collaborate with Sales
  :
  Partner with sales teams by providing technical input on repair scopes and material needs for proposals.
• Provide Quality Oversight
  :
  Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects.
• Procure Materials
  :
  Determine and order the necessary parts and materials for repairs, ensuring minimal downtime.
• Stay Current
  :
  Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.
• Solve Problems & Adapt
  :
  Perform additional duties as needed to support service operations and ensure customer satisfaction.

• 2+ years of management experience in a field service or construction environment, or equivalent combination of education and hands-on leadership experience
• Strong knowledge of the construction and elevator industries
• Ability to interpret technical documents, blueprints, and diagrams
• Excellent communication skills with experience presenting to both teams and management
• Strong analytical and problem-solving abilities
• Confidence working independently and making decisions in fast-paced environments

Washington DC
– Local travel required to client sites and projects

Salary range: $102,000-$143,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Company-paid Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Company-paid Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.