Field Service Engineer

Job Q- | Posted: 11/03/2025 |

Location:

Washington, DC | Category:
Engineering, Design, Projects | Position:
Field Service Engineer

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

The Field Service Engineer (FSE) will provide routine to complex field service support for our total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington, D.C. metropolitan area in addition to support of customers within Maryland and Virginia. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Endotoxin and Bioburden instrument product lines.

This position will require residency within the Greater Washington, D.C. or Rockville, MD areas and within 1-hour drive of the Baltimore International Airport (BWI) or Washington, D.C. International Airports (DCA, IDA). Position will occasionally provide field service support to other customers of Veolia as needed within the larger East Service Region as well as within Canada and the US.

• Resourceful, self‑directed, enjoys working independently, and attentive to detail.
• Organizes own planning, scheduling, and confirms contiguous services while balancing varying priorities.
• Employs a scientific approach to operation, maintenance, and repair of analytical instrumentation.
• Proficient at completing daily and weekly administrative responsibilities.
• Client‑focused with succinct & timely written and verbal communication.
• Technically competent with experience in technical field support, customer support, ultra‑pure water applications, or analytical instrumentation in a lab environment.

• Travel to customer sites and perform PM and related services on TOC equipment.
• Plan, schedule, and confirm customer services, including coordination of travel and parts shipments.
• Maintain admin duties, parts inventory, and relevant trainings.
• Take customer calls, participate in territory sales meetings, and service team meetings.
• Respond to on‑demand contract services with 3‑or‑7 business day response commitments for troubleshooting and repair.
• Write clear and concise reports for customers.
• Special projects and new hire training as assigned by supervisors.
• Work closely with Sales to provide insight into new instrument and service opportunities and upsell consumables at existing customer sites.
• Ensure compliance with safety, operating a company vehicle, and Veolia EHS policies.
• Domestic travel approximate 70% of the time.

• Strong technical, mathematical, and customer service skills.
• Ability to prioritize various tasks such as servicing multiple instruments and administrative duties.
• Troubleshooting and problem‑solving skills; use processes to find root causes.
• General knowledge of electrical equipment, chemistry, and safety.
• Vision, manual dexterity, and coordination adequate to service instruments.
• Quick learner of company procedures within reasonable time.
• Computer proficiency: word processing, spreadsheets, basic network, and database knowledge.
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation; handle chemically aggressive fluids (acids/base).
• Strong verbal and written communication skills.
• Self‑motivated; drive projects to completion with minimal oversight.
• Effective speaking before groups, customers, clients, and employees.
• Ability to meet…