Field Service Engineer

Overview

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. This remote, field-based position requires extensive travel throughout the D.C. area. Relocation assistance is NOT provided.

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
• Increase technical competency by completing in-person or online training courses.
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

Education: Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience preferred.

• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; analytical thinker with good engineering aptitude.

• Exercise judgment in setting work priorities and identifying next steps.
• Able to quickly adapt to change with positive and constructive feedback.
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
• Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
• Some exposure to biohazards is possible during instrument service activities; biohazard training, safety equipment, and SOPs will minimize exposure.
• Ability to obtain and possess a valid REAL r's license, with a clean motor vehicle record.
• Able to drive a vehicle for up to 4–5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer locations and instrumentation, which may require certain vaccinations and/or medical screening to be kept up to date.
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
• Ability to travel up to 85% (overnight), often with less than 1 day’s notice by automobile or airplane.
• Adhere to Occupational Health and Safety policies and ensure a safe and healthy workplace environment.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, including a drug screening.

Able to lift 40 lbs. without assistance. Some PPE (safety glasses, gowning, gloves, lab coat, ear plugs, etc.) required. Travel up to 85% (overnight); extensive travel throughout the D.C. area. This is a remote, field-based role.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The compensation range for this position in the District of Columbia is $31.73-$42.31 per hour. The role may be eligible for a variable annual bonus based on company, team, and/or individual performance. A comprehensive Total Rewards package includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability
• Retirement and savings programs, such as our 401(k) plan
• Employee Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount