Senior Unified Communications Engineer​/Manager

Overview

Role:
Senior Unified Communications Engineer

Location:

Washington DC (Hybrid)

Client: DC Government

• Maintains core infrastructure for Cisco Voice and Video systems.
• Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications.
• Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues.
• Installs and upgrades Cisco voice systems including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways, and migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.
• Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling.
• Implements monitoring tools for all Cisco voice core infrastructure and Cisco voice applications.
• Handles alarms with corrective measures or escalates to Cisco TAC for additional support; programs Cisco voice and video devices in bulk.
• Runs reports from GUI interfaces and/or CLI.
• Accepts escalated trouble tickets from other Unified Communications team members.
• Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies.
• Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services.
• Participates in on-call rotational UC operation support program and always carries communication device(s).
• Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests as primary or standby on-call representation.
• Creates implementation and test plans for changes in production.
• Implements configuration changes in accordance with change management processes; submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests.

Required:

Cisco Certified Network Professional (CCNP); mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software.

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience.

Experience:

• Cisco Certification Network Professional (CCNP): 4 years (Preferred)
• CISCO Unified Communications Manager: 8 years (Preferred)
• CISCO Unity Connection: 8 years (Preferred)
• 11-15 years conveying technical and functional concepts: 10 years (Preferred)
• 11-15 years preparing complex technical documentation: 10 years (Preferred)