Senior Unified Communications Engineer

Senior Unified Communications Engineer

Network Designs, Inc. (NDi) is a leading federal contractor specializing in IT and network solutions for government customers. Founded in 1985, NDi values collaboration, career growth, and winning ideas.

We are looking for a skilled Senior Unified Communications Specialist to design, build, test, document, and support a robust Microsoft Teams Voice deployment across an extensive environment of over 800 sites, including legacy Avaya, Nortel, VOIP telephony, and other voice services.

• Oversee deployment activities for Microsoft Teams Telephony across the enterprise.
• Manage and troubleshoot Avaya and Microsoft Teams Telephony.
• Oversee all engineering activities related to Unified Communications configuration and ensure proper endpoint connectivity.
• Resolve technical issues, troubleshoot performance problems, and ensure efficient operations.
• Ensure solutions are configured and optimized to meet business needs.
• Maintain and support EVoIP (Enterprise Voice over IP) systems for peak performance.
• Provide back‑end engineering support for troubleshooting and resolving T4 tickets related to telephony issues.
• Provide business process modeling and reengineering support.
• Provide secure reach‑back support.
• Align technical strategies with business needs.

• U.S. citizenship required.
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• Role is onsite 5 days/week in Washington, DC.

• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management, or equivalent combination of education, training, and work experience.
• 8+ years of computer science experience and engineering for Unified Communications Systems.
• Deep understanding of Avaya/Cisco/Managed Secure Telephony Platform (MSTP)/Microsoft TAC/Power BI.
• Experience working in an Agile organization using SAFe.

Salary: $128,692 – $139,579 per year.

Benefits include comprehensive health, dental, vision, pet, and legal insurance, 401(k) retirement matching, paid leave, holidays, wellness programs, employer‑paid life and disability insurance, professional development, and education benefits.

SDVOSB – Service‑Disabled Veteran‑Owned Small Business. We are dedicated to hiring veterans and providing a supportive environment honoring their service.

Equal Opportunity Employer. Commitment to diversity and compliance with affirmative action requirements.

Take advantage of this unique opportunity to join one of the fastest‑growing companies in federal contracting.