Tech Program Coordinator

Overview

As a Tech Program Coordinator, you will be central to developing and launching technical certificate and degree programs from initial design through continuous improvement, leveraging deep expertise in IT, cybersecurity, and related technical fields to create industry-aligned curricula that drive learner success and scalability.

This role will be highly collaborative, working primarily with leadership and the Merit America Program team to design, test, and refine curriculum resources and coaching strategies, directly supporting learners through customized programs while continuously analyzing data to ensure the content aligns with industry needs and learner success.

The Tech Program Coordinator is an exempt role reporting directly to the Interim Director of Curriculum and Instruction. You will bring a strong commitment to our mission and values and the ability to balance strategic planning with hands-on execution to continuously improve our offerings through data-driven insights.

The responsibilities of the Tech Program Coordinator will include, but are not limited to, the following:

• Curriculum Design & Development (50%)

• Design, curate, and customize high-quality, end-to-end learning solutions and resources for multiple technical courses in IT, cybersecurity, and software development
• Leverage deep expertise in technical fields to develop instructional content, hands-on labs, and assessments that build practical, job-ready skills aligned with industry certifications and workforce demands
• Partner with stakeholders, instructional design support, and subject matter experts to ensure content relevance, scalability, and alignment with learner academic and industry needs
• Regularly update and refine curriculum based on learner feedback, performance data, labor market insights, and industry trends, providing regular reports to leadership
• Design and integrate best practices and innovative strategies into curricula and program models, ensuring effective and engaging learning experiences
• Apply human-centered design approaches to enhance learning resources and methods
• Manage subject matter experts and content development tasks as needed

• Program Instruction & Faculty Support (25%)

• Instruct an assigned course load per term, facilitating learning and academic success through effective classroom management, regular evaluation of student performance, and timely, constructive feedback
• Advise on the hiring, evaluation, and professional development for all full-time and adjunct online instructors
• Collaborate cross-functionally with other departments to support a learner-centric culture and enhance the learner experience

• Project Management & Continuous Improvement (25%)

• Support and/or oversee all project plans related to technical course development, ensuring accurate and thorough documentation to build institutional efficiency and scalability
• Lead iterative development cycles for course improvement, ensuring alignment with scaffolding guidelines and instructional design best practices
• Collaborate with leadership and the institutional effectiveness team to develop and execute strategies for evaluating program effectiveness through data analysis
• Engage with industry partners and internal data to iterate on and improve courses continuously
• Work with strategic partners internally and externally to ensure program/curriculum designs are scalable and cost-effective while aligned with organizational goals

We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don t meet 100% of the listed qualifications. Please don t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies.

• Must-haves for all roles:
  • Committed to our mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
  • Demonstrated history of embodying our values, which inform our work and drive our organization s culture
  • Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
  • Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
  • Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity

• Must haves for this role:
  • Technical Expertise:
    Demonstrate deep knowledge in IT, cybersecurity, and/or software development, with a bachelor s degree or appropriate credentials in a computer science or technology-related discipline
  • Experience teaching technical courses in an online, asynchronous environment
  • Proven ability to relate to faculty, staff, students, alumni, and clientele/general public with strong leadership and administrative…