Manager, Academic Commons

Job Description Summary

The Academic Commons is an academic success community within GW Libraries and Academic Innovation (GWLAI). The community, based next to the entrance of Gelman Library, supports students, faculty, staff, and alum of the GW community in their learning. The Academic Commons offers an array of programming services to support the GW community.

The Manager, Academic Commons will oversee the Academic Commons Peer Tutoring Program. The Manager will recruit, interview, and hire peer tutors in collaboration with faculty partners across the university. They will provide high-quality training to the peer tutors in alignment with the College Reading and Learning Association certification requirements. They will also oversee course review sessions, including those offered in partnership with the Learning Assistant Program, through Academic Commons.

The Manager, Academic Commons will be responsible for managing administrative aspects of the peer tutoring program, such as budgets, record keeping, data analysis, policy development, and program logistics. This is a management position at the university that, in addition to leading a work unit, leads and supervises student‑staff directly, makes hiring decisions, provides coaching, training and mentoring, manages performance and determines future staffing needs.

The position is primarily based at the Foggy Bottom campus.

• Maintain the International Tutor Training Program Certification (ITTPC) through the College Reading and Learning Association (CRLA).
• Develop, plan, and facilitate training sessions to support the continued professional development of peer tutors.
• Provide high-quality customer support to patrons and instill customer service into training programs and protocols.
• Collaborate with faculty, academic departments, and staff to recruit peer tutors.
• Collaborate with faculty associated with the Learning Assistant Program to offer highly effective course review sessions, track attendance, and provide accurate attendance reports.
• Hire, mentor, and supervise 30+ peer tutors throughout the academic year to provide high-quality tutoring sessions to student learners.
• Hire, mentor, and supervise 2 graduate students to manage operational needs of the Peer Tutoring Program and other functions within Academic Commons.
• Manage timekeeper responsibilities for all student‑staff, including reviewing time entries, approving timecards, and managing time‑off requests.
• Serve as the point person for the tutor scheduling system utilized to manage the Academic Commons Peer Tutoring program.
• Promote the Academic Commons Peer Tutoring Program to relevant campus partners, including (but not limited to) faculty, academic departments, and student groups.
• Develop and facilitate academic skills workshops to help students transition to and be successful in their college-level courses.
• Serve as a resource to other Academic Commons staff and programs, assisting in coverage and support as needed.
• Resolve complex issues requiring research or potential escalation to the Director, Academic Commons.
• Assist the Director, Academic Commons, with managing the budgetary needs of the Academic Commons Peer Tutoring Program.
• Represent the Director, Academic Commons, when the director is absent.
• Perform other work-related duties as assigned.

Qualified candidates will hold a high school diploma/GED plus 4 years of relevant professional experience, or a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Excellent written and oral communication skills.
• Ability to perform analysis in Excel and willingness to learn other analytical methods.
• Ability to use presentation and graphic design software.
• Excellent organizational skills, including attention to detail.
• Successful management or coordination of project/program/team.
• Previous experience working with a number of students or large groups.

$53,912.51 - $78,108.53

GW offers a…