College Success Manager; DC

Overview

Job Title:

College Success Manager

Reports to:

Director of DC Programming

Job Status:
Full-time

Classification:
Exempt / Salaried

Salary Range: $70,000 - $80,000

Final date to receive applications:
November 10, 2025

Starting:
December 2025

Location:

Washington, DC

Schedule:

Hybrid; 2 in-office days and 3 remote days. Mon - Friday, 9am to 5pm. Some special events will occur outside regular work hours. Weekend events are required 1-2 times per month throughout the year.

About Generation Hope:
Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. To date, we’ve provided over $1.5 million in tuition assistance, supported more than 500 teen parents in college, celebrated more than 200 degrees earned through our program, and partnered with over 30 two- and four-year institutions nationwide.

Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms—background, thought, and experiences. For more information, visit Generation Hope at the end of this description (no live links).

Position Summary:

The College Success Manager works with the Director of DC Programming to manage the Generation Hope Scholar Program, which helps teen parents across the DC region become college graduates. The role manages Scholar Program Coordinators, collaborates with the Director of DC Programming to improve processes and outcomes, and represents Generation Hope to nonprofit partners, students, donors, and other constituents. The ideal candidate has a track record working with youth, a background in college access and/or college success advising, financial aid, experience in managing a team, strategic planning skills, strong customer service, and the ability to build relationships with internal and external stakeholders.

They must have an interest in serving students of color and low-income students.

Responsibilities

Scholar Program Leadership

• Design programming in collaboration with the Director of DC Programming that challenges, engages, inspires, and supports Scholars, including pre-service support for incoming Scholars (light-touch case management, impact evaluation, and identifying Scholars needing support).
• Support the program team in troubleshooting issues within Scholar/Sponsor relationships and develop strategies to improve these relationships.
• Design and execute strategies for serving specific student populations (e.g., student fathers, undocumented students, First Generation college students).
• Ensure Scholars receive stellar training by collaborating with program staff and the Events Manager to plan two in-service trainings and the Summer Bridge program each year, aimed at enhancing skills that drive graduation success.
• Work with the Operations department and Program Assistant to oversee the tuition disbursement process, including verifying amounts, confirming institutional details, and maintaining clear communication to prevent discrepancies.
• Maintain in-depth knowledge of federal and school-specific financial aid policies to train and support staff and Scholars.
• Convene and manage the Scholar Leadership Council to connect Scholars, develop leadership skills, and contribute to programming.
• Provide ongoing support to Generation Hope mentors by assessing their experiences annually, planning activities to foster mentor relationships, and communicating mentor needs to the program team; manage the Sponsor Leadership Council and mentor-related feedback.
• Collaborate with the Director of DC Programming to evaluate the quality of the tutoring program, monitor tutor matches, improve training, and partner with recruiting to develop tutor recruitment strategies.

Management and Leadership

• Supervise up to five Scholar Program Coordinators, including weekly 1:1s and monthly supervisory sessions with guidance, case audits, and development.
• Assist Coordinators with developing individualized…