Support Services Specialist

We are hiring an organized and client-focused Experience Support Services Specialist to assist with coordinating and managing detailed client arrangements. This role is ideal for candidates in the Washington, D.C. area who excel at multitasking, documentation, and providing high-quality support in a professional setting.

In this role, you will work with clients to collect preferences, schedules, and planning requirements. You will research appropriate options, coordinate reservations, and ensure all information is accurate and clearly communicated. Success in this position depends on strong attention to detail, professionalism, and the ability to manage multiple client requests efficiently.

You will also assist with preparing itineraries, confirming details, and addressing updates or changes as needed. This position emphasizes organization, consistency, and reliable service rather than direct sales.

• Gather client requirements and planning details
• Research lodging, transportation, and experience options
• Coordinate and confirm bookings and schedules
• Prepare clear itineraries and confirmation materials
• Support updates or changes when required
• Maintain organized client records

• Excellent communication and customer service skills
• Strong organizational and time-management abilities
• Detail-oriented and dependable
• Experience in client support or coordination is a plus

• Flexible work environment
• Structured onboarding and training
• Ongoing professional support
• Long-term growth opportunities