Customer Service Representative

About the Role

At Larry's Legacy, we believe exceptional customer service is the cornerstone of lasting relationships. As a Customer Service Representative, you will be the voice of our company, delivering timely and effective support to our valued customers. This role offers an exciting opportunity to engage with diverse clients, resolve inquiries, and contribute to an outstanding customer experience.

If you are passionate about helping others and thrive in a fast-paced environment, this position is designed for you.

• Provide prompt, accurate, and courteous assistance to customers via phone, email, and chat.
• Resolve customer issues efficiently while maintaining a positive and professional demeanor.
• Collaborate with internal teams to ensure customer satisfaction and continuous improvement.
• Document customer interactions and feedback to support service enhancement initiatives.

• Respond to customer inquiries regarding products, services, orders, and policies.
• Identify and troubleshoot problems, escalating complex issues when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Stay informed about company updates, promotions, and procedures to provide accurate information.
• Contribute to team goals by sharing insights and feedback from customer interactions.

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Proven experience in customer service or a related role.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
• Proficiency with CRM software and basic computer applications.
• Demonstrated problem-solving skills and a customer-focused mindset.
• Flexibility to work various shifts, including evenings and weekends if needed.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional growth and development.
• Supportive and inclusive workplace culture.
• Employee discounts on company products and services.