Area Customer Service Coordinator

Area Customer Service Coordinator – RICOH COLOMBIA

Join our team as an Area Customer Service Coordinator, where you will be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer‑centric environment, while making a positive impact within your assigned geographical area.

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data‑driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service‑oriented approach that puts the customer first, while remaining open‑minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
• Flexible with work hours between 6:00 AM – 7:00 PM and possible overtime with certain events that take place in the evenings and/or weekends.
• Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60‑mile radius.
• Data‑driven and innovative approach, alongside excellent communication abilities and a customer‑centric mindset.

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and professional development.

RICOH is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose‑driven and passionate team, come create with us and help drive our high‑performance culture of excellence into tomorrow.