Customer Service Agent

Department: Core Call Inc

Location: Washington, DC

Compensation: $18.00 - $25.00 / hour

Customer Service Agent

Job Type: Full-Time

We are seeking a dedicated and dynamic Customer Service Agent to join our growing team. As a front‑line representative of our company, you will play a vital role in delivering exceptional service to our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction in an efficient manner.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Provide accurate information about products and services to customers.
• Manage customer accounts and maintain up-to-date records of interactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve customer service strategies and approaches.
• Assist in training new team members on customer service protocols and best practices.

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role or related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in using customer service software and Microsoft Office.

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.