Customer Service Rep - Cashier

Job Description

Short

Description:

Customer Service Representative - Cashier

Traffic and Adjudication

M-F 12:30p-5p

• The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Assist customers with product information, order status, or any account-related issues.
• Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
• Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
• Process transactions, returns, and exchanges according to agency guidelines.
• Collaborate with other departments to address and resolve complex issues.
• Provide feedback to management on recurring customer concerns and suggest improvements.
• Stay informed about industry trends and best practices to enhance customer service quality.
• Perform other duties as assigned to support the customer service team.

Education:

• High School Diploma

• 1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• 2. Strong organizational and multitasking abilities.
• 3. Excellent written and verbal communication skills.
• 4. Attention to detail.
• 5. Ability to handle sensitive information with confidentiality.

• Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities.
  Required
• Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency.
  Required
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  Required
• Ability to handle sensitive information with confidentiality.
  Required
• High School diploma.
  Required
• Prior experience as a bank teller or in a related, customer-facing role.
  Highly desired