Customer Service Rep Cashier exp

Overview

Role:
Customer Service Rep - Cashier

Client: DC Government

Location:

Washington, D.C. (Onsite)

Schedule:

M-F 12:30p-5p

• The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Assist customers with product information, order status, or any account-related issues.
• Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
• Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
• Process transactions, returns, and exchanges according to agency guidelines.
• Collaborate with other departments to address and resolve complex issues.
• Provide feedback to management on recurring customer concerns and suggest improvements.
• Stay informed about industry trends and best practices to enhance customer service quality.
• Perform other duties as assigned to support the customer service team.

• High School Diploma

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to handle sensitive information with confidentiality.