Guest Experience Ambassador

Apply for the Guest Experience Ambassador role at D.C. United
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As a Guest Experience Ambassador at Audi Field, you are not just working events; you are creating moments that fans will remember long after the final whistle. Every interaction you have plays a role in shaping how our guests feel, how our brand is represented, and how our stadium is experienced.

Our mission is simple and powerful:
To deliver a safe, welcoming, and unforgettable guest experience while fostering a positive, respectful, and inclusive work environment. At Audi Field, we are committed to uplifting our community, our staff, and our club, and that starts with you.

• D.C. United (MLS)
• Washington Spirit (NWSL)
• DC Defenders (UFL)
• DC Power FC (USL Super League)

• Concerts and live entertainment
• Corporate meetings and conferences
• Galas, community events, and private rentals
• Large‑scale, full‑stadium productions

• Starting Pay: $18.00/hour
• Average Shift Length: 5–6 hours
• Average Events per Month: 4–6
• Season:
  Late February through November
• Schedule:
  
  Event‑based, evenings and weekends required
• Additional Opportunities:
  Conferences, corporate events, galas, and special bookings year‑round

• Be customer‑focused, proactive, and an empathetic problem solver.
• Communicate clearly and effectively with guests and other staff members.
• Resolve guest complaints and conflicts promptly and effectively.
• Provide excellent customer service that exceeds expectations.
• Possess the ability to collaborate effectively with others to produce an amazing experience for all guests.
• Retain an extensive knowledge of Audi Field, club policies, and proper emergency procedures.
• Ensure Audi Field remains presentable and that issues are reported as they arise.
• Provide our guests with a great entertainment experience in a safe and friendly environment.

• Responsible for scanning all tickets and ensuring the validity of every guest ticket.
• Provide quick troubleshooting tips for guests regarding their tickets and direct them to their appropriate section.
• General customer service and interaction with guests upon entry into the venue.

• Politely verify the guest’s ticket upon arriving at your section and help guide them to their seats.
• Monitor crowd behaviour and ensure the safety of all guests by verifying all seat locations.
• Ensure a safe and orderly experience for all guests in your assigned area by providing exceptional customer service.

• Safely transport guests to the appropriate level of the stadium by effectively controlling access to the elevator.
• Check all tickets and/or credentials to ensure they reach the proper area of the stadium.
• Understand and implement emergency evacuation policies and procedures as needed.

• Transport guests via wheelchair to and from their assigned seats.
• Always ensure guest comfort and safety by identifying and reporting hazards/safety concerns.
• Respond quickly to guest concerns and resolve conflicts effectively.
• Must be a team player willing to help in all facets of the guest experience.

• Extensive knowledge of Audi Field policies/procedures and Fan Code of Conduct.
• Welcome all guests and provide helpful information/directions that enhance their experience.
• Ensure guest satisfaction by preventing prohibited items from entering the venue.
• Monitor crowds and ensure proactive crowd management and line control methods are used.
• Report violations of the Fan Code of Conduct or Audi Field policies to the command centre.

• Provide customer service to suite/club guests and proactively monitor the assigned area.
• Verify credentials or tickets of all guests and ensure they have correct access to the suite level.
• Perform pre‑event/post‑event checks of suite and club areas to ensure cleanliness.

• Must be 18 years of age or older
• Must embody our Company Values:
  Determined, Committed, United
• Must demonstrate our Departmental Values:
  Respect, Integrity, Safety, Empathy
• Must work a minimum of 10 blackout dates
• Strong communication and customer service skills
• Ability to work collaboratively in a fast‑paced team environment
• Flexibili…