Customer Service Travel Consultant

District of Columbia, District of Columbia, United States

Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for and reporting purposes
• Provide feedback on-call issues
• Upsell if required

• High School Diploma or equivalent
• 6 months Customer Service experience minimum (not required)
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective

• High-Speed Internet required
• Dedicated workspace
• Able to navigate and use a computer
• Cell phone - calling and texting

• Very Flexible environment/schedule
• Working with little or no supervision
• Work remotely from your home
• Lots of different travel-related perks as well as some other perks