Customer Service and Ticketing Supervisor

Customer Service and Ticketing Supervisor

Join to apply for the Customer Service and Ticketing Supervisor role at National Geographic Society
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We invite you to help create exceptional visitor experiences at the National Geographic Museum of Exploration, part of the Society’s Base Camp renovation project in Washington, D.C.

As a Supervisor, you will oversee daily ticketing and customer service operations, support both in‑person and virtual constituent needs, facilitate membership benefit redemption, and provide assistance to events such as National Geographic Live and other Base Camp programming.

This role requires on-site presence, flexible scheduling for nights, weekends, and holidays, and a start date of February 17, 2026.

• Oversee ticketing agents who staff the information desk and ticket office.
• Staff the museum and live events, serving as a point of contact for visitors and customers.
• Help facilitate benefit redemption for National Geographic Society members.
• Support ticket sales and night‑of staffing for all Museum of Exploration programming, including National Geographic Live and after‑hours events.
• Provide support for rental and donor events as needed.
• Handle daily cash deposits and maintain financial records.
• Relay visitor feedback to the Customer Service and Ticketing Manager.
• Hire, onboard, and train new ticketing staff; maintain up‑to‑date training materials.
• Coordinate weekly schedules for the ticketing team for museum operating hours and after‑hours programming.
• Disseminate updates and changes within the ticketing system.
• Maintain communication with Visitor Experience and Groups Supervisors regarding operational needs.
• Provide daily reports on highlights and issues to relevant staff.
• Assist with automated ticketing system reports.
• Disseminate National Geographic Society resources and support to ticketing agents.
• Provide on‑campus event support across the Society as needed.

• High school diploma or GED required; bachelor’s degree or equivalent experience a plus.
• 5+ years of experience in customer service; additional experience in a museum or arts and culture institution is a plus.
• At least 2 years of supervisory experience.
• Excellent oral communication and interpersonal skills.
• Flexibility and positivity in dealing with people.
• Experience working in a ticketing system.
• Experience with a CRM database.
• Ability to think quickly and proactively resolve customer service issues.
• Experience corresponding with customers and representing a large, internationally recognized brand.
• Ability to spend 5+ hours per day navigating public spaces.

Up to 10 direct reports - Ticketing Agents.

The hourly rate for this role is $25.58.

In addition, the Society offers a comprehensive benefits package including medical, dental, vision insurance; wellness program; 401(k) plan with matching; flexible paid time off; paid holidays; parental leave and fertility benefits; learning and development opportunities; and various National Geographic discounts.

On‑Site Flex – staff must be physically present at Base Camp and work primary hours in consultation with supervisors.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Other.

Industry: Non‑profit Organizations.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.