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Senior Customer Success Lead: Onboarding & Enablement

Job in Washington, District of Columbia, 20022, USA
Listing for: SynMax
Full Time position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A growing technology firm based in Washington, DC, seeks a Senior Customer Success Specialist to enhance customer engagement and training for their product, Theia. The role involves ensuring effective customer onboarding, providing ongoing support, and collaborating with internal teams to address customer needs. Ideal candidates should have experience in customer success within the defense sector, demonstrate strong communication skills, and hold or be willing to obtain a clearance.

This position offers hands-on responsibility and an opportunity to have a meaningful impact on customer experience.
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Position Requirements
10+ Years work experience
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