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Customer Success Mgr./ CSM

Head of AI-Driven Customer Success

Job in Washington, District of Columbia, 20022, USA
Listing for: FGS Global
Full Time position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading stakeholder strategy firm is seeking a Head of Customer Success to build and lead a success team across North America and Europe. This role focuses on enhancing consultant adoption of Labs capabilities, improving user engagement and business outcomes. Ideal candidates will have extensive experience in customer success, team leadership, and a strong understanding of AI solutions. The position allows for hybrid and remote options, promoting a diverse and inclusive environment.
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