Associate, Ballpark ; Limited Term

Summary:

The Washington Nationals are seeking individuals who have a passion for serving others and are committed to excellence. Our mission is to create exceptional and memorable experiences for our guests. As a team member, you will develop your customer service and leadership skills while serving stadium guests at Nationals Park. The Washington Nationals are currently seeking two Ballpark Experience Associates for the 2026 season.

The primary responsibilities will be to assist with the day-to-day operations of the Ballpark Experience department. This program will provide associates with an opportunity to gain valuable experience in fan experience and ballpark operations with a professional baseball organization. This is a part-time position with an expected commitment of 25 hours per week. Day to day leadership is provided by the Senior Manager, Ballpark Experience.

The two open positions limited terms are:

• One (1) Associate Position running from February - November of 2026.
• One (1) Associate Position running from March - October of 2026.

• Assist with the execution of the Team Service Program including gameday staff training and the rewards & recognition program
• Assist Coordinator, Ballpark Experience with all inbound customer support emails including categorizing and sorting, responding to customer questions and concerns; dispatching emails to other departments when appropriate in order to resolve all customer issues
• Serve as key representative for Guest Support phone line; provide customer service and friendly assistance in helping guests with their inquiries, work collaboratively with and direct calls to appropriate departments when needed
• With direction of Senior Manager, Ballpark Experience, evaluate all guest feedback to document trends and identify areas for improvement in the stadium experience
• Support Ballpark Experience team with review and follow up of VoC (Voice of Consumer) survey results
• Track, record and respond to fan mail and Fan Pack requests
• Provide operational support in game at Hospitality Hub to assist GE representatives with first game certificates, birthday pins, MLB Passport books, and providing assistance to guests; assist with Ballpark Experience driven activations including “How Can I Help” signs and other in-park opportunities for experience enhancement
• Assist with other gameday operational elements when necessary, including gate giveaways, Kids Run the Bases, postgame concerts, etc.
• Act as department representative in stadium command center during games and other ballpark events; monitor and respond to all guest inquiries in real time; collaborate with other representatives to quickly and effectively resolve issues
• Assist with the research and implementation of new technologies that enhance the ballpark experience
• Review audit reports and conduct assessments on existing ballpark experience and identify ways to enhance it; work with associate to present recommendations to executive team and implement changes
• Perform ballpark checks and audits as required
• General clerical office duties, data entry, and perform other duties as assigned

• Currently enrolled as an undergraduate or graduate student at an accredited college or university or is a recent graduate (within 12 months of application date)
• Available for the entire term of the internship: (1) Full Year Associate:
  February
  - November, (1) Season Associate:
  March
  - October

• Must be team-orientated, and able to work well in team environment
• Attention to detail including excellent time management and organizational skills
• Highly proficient in the following software programs: (Word, Excel, PowerPoint, databases)
• Strong communication skills as well as very strong interpersonal skills for guest feedback and inquiry responses
• High degree of emotional intelligence and ability to communicate professionally with others in a high stress environment
• Equipped to handle customer conflicts with diplomacy; ability to use resources to find resolutions to guest issues
• Ability to prioritize…