Summer UCGS Overnight Conference Assistant; Student

Position: Summer 2026 UCGS Overnight Conference Assistant (Student)
* Customer Service:
The Overnight Conference Assistants will provide courteous, pleasant, and efficient service to all summer guests and residents, acting as a liaison between summer guests and University Conference & Guest Services.
* Understand and perform efficient check-in and check-out procedures for conference guests and interns, including distribution of keys and check-in materials, and ensure that check-in materials are filled out accurately and completely.
* Provide campus tours for conference groups as needed.
* Organize, maintain, and keep clean the area around the front desk.
* Document and report facilities concerns in a timely manner and follow up as needed.
* Assist with general conference preparation as directed by the UCGS Pro Staff.
* Write incident report forms for all serious or unusual incidents and report all emergencies, problems, and concerns to the appropriate individuals.
* Handle lockouts in an efficient manner and within prescribed policy.
* Assist in the identification of unauthorized persons who enter the residence hall by checking  consistently.
* Providing the highest level of customer service to all guests on campus.
* Provide a high level of customer service to all guests of University Conference & Guest Services.
* Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University.
* Other duties as assigned by UCGS professional staff and Student Leadership Team.
* Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard. Encourage the development of a staff ‘team’ and actively work to address tensions/interpersonal issues of the staff as they arise.
* Ensure that summer staff members create a welcoming environment for guests and maintain standards for a high level of customer service.
* Participate in staff development activities and encourage the participation and involvement of all summer staff positions.
* Due to the full-time nature of this position, you may not hold another on-campus position during UCGS Summer employment from May to August.
* Be available to work immediately following May final exams until mid-August unless otherwise modified by the UCGS staff or their designee.
* Maintain flexible hours to coincide with the summer conference operation that is 24/7 from May to August.
* Full attendance at mandatory in-person summer training sessions, as well as staff meetings otherwise approved in advance by the UCGS staff team or their designee.
* Must be enrolled as an AU student in Summer 2026 or Fall 2026.
* Applicants must hold a cumulative GPA of 2.00 or higher.
* Successful review of judicial records.
* Must be in good standing with the University and comply with all University and UCGS policies.
* Must live in residence halls during summer months. Live-in staff members are expected to be available for all scheduled assignments and projects, and are expected to be accessible in person, by phone, or by e-mail to answer questions, respond to emergency situations, and to perform other administrative tasks and projects as needed.
* Must have lived at least 1 semester in university residence halls.
* Strong administrative and organizational skills as well as strong interpersonal and customer service skills.
* Ability to represent American University by means of a pleasant and helpful disposition, a positive attitude, and quick response.
* Must be able to position oneself at a desk for a 6 overnight hour shift from 12 - 6 am.
* Dates of employment are May 11, 2026 - August 10, 2026, with the opportunity to continue working during the transition period from August 11th - 23rd.
* Must be available for all in-person training sessions, Monday, May 11, 2026 - Friday, May 15, 2026. If a staff member is unable to meet this requirement, the offer will be rescinded, and housing charges will begin.
* Attend, be on time, and present for all scheduled/assigned shifts, in-person training, staff meetings.
* Must work at least four 6-hour shifts per week and attend the 1-hour Wednesday Staff meetings from 2:30 - 3:30 pm.
* Submit scheduling preferences by the deadline provided by UCGS; understand that each staff member must work the minimum number of shifts per week.
* Must be available to work weekends.
* Submit a self-evaluation and attend an end of summer evaluation meeting with supervisor.
* Respond to emails from UCGS professional staff within 24 hours.
* Housing in single occupancy is provided and is required to live in assigned on-campus residence space during the duration of employment with UCGS. Staff are required to move into and out of summer residence assignments on designated dates assigned by AU Housing & Residence Life staff.
* The ability to opt in to a summer meal plan as part of compensation paid for by UCGS. Meals will only be available when residential dining is open/operational. UCGS will designate a…