Customer Service Representative at AdientOne Consulting Washington DC

Overview

Customer Service Representative I job at Adient One Consulting. Washington DC.

Dress Code:
Business professional (jeans are ok as long as clean and no tears or holes). Polo's and blouses, but no graphic T'shirts. Open toe shoes are okay, but they must have a back to the shoe(sandal).

Office

Primary customer service for a specific account of Don's. Answering incoming calls and respond to customer inquiries. Providing quotes, placing orders at times, research and resolve questions about orders, work closely with a small dedicated team that supports the account.

• SAP would be nice to have, but can train the candidate on it.
• Basic knowledge of Excel, Outlook.

• 0-3 Years of Experience;
  This is a Sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates and customers. As a CSR the goal is to assist and help resolve all customer needs as quickly and accurately as possible. Responsibilities include answering all incoming concerns/needs from all customers; key pick-up requests, handling transportation/routing on delivery questions, processing will call orders, providing customers with invoice copies, monitoring orders before cut- off, communicating regularly with the AE and customers, and managing the same day deliveries for OPCO.
• Requirements include a high school diploma or equivalent, Strong telephone communication skills, ablility to work in a fast pace environment, ability to sit and work at a P/C for extended periods and must be proficient in MS Office.