Senior Area Customer Service Coordinator, Hospitality

Overview

Senior Area Customer Service Coordinator, Hospitality — POSITION PROFILE
Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities. The Area Customer Service Coordinator, Hospitality delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.

Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. This position will work closely with client’s office administration to ensure we represent the customer’s culture to the external world. This position is focused on and includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.),

and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities — parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail.