Lead Fuel Clerk

Overview

This is a full time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of supervisory skills, product knowledge, sales ability, customer relations skills, and cooperation with fellow associates.

Customers are among our Company's most valuable assets. Each of you represents Harris Teeter to our customers and the public. The way we do our jobs presents an image of our entire Company. Customers judge us by how they are treated each time they have contact with us. Therefore, one of our top business priorities is to assist any customer or potential customer.

Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers.

Harris Teeter will provide customer service training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint, you are required to direct that person to the manager-on-duty for appropriate action. Remember that your contacts with the public in person, over the telephone, and through all your communications reflect not only on you but also on Harris Teeter as a whole.

Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform the first set of functions while ensuring that all Fuel Station associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS
.

• CUSTOMER SERVICE
  • Model “Service Excellence” behavior; deliver and encourage other Associates to deliver excellent Customer service every day
  • Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.
  • Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
  • Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in the manager-on-duty. Never turn down business.
  • Make eye contact with and smile at every customer.
  • Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.
  • Reflect an appropriate business image to customers and visitors. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. Dress and groom yourself according to our Company policy that reflects accepted conservative norms.
  • Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
  • Keep Our Shelves Properly Stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards.
  • Check merchandising displays regularly to ensure the availability of advertised items.
  • Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Ensure problem gets fixed.
  • Sell only in-date products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Comply with the Food Safety policy (RO-37).
  • Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements.…