MilSpouse : Retail Customer Service Acct Spc Washing. DC

Overview

ATTENTION MILITARY AFFILIATED JOB SEEKERS:
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Active Duty Military Spouses. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

At JPMorgan

Chase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You ll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Position:
Specialist I in Account Service – first point of contact for clients, providing exceptional customer service for various financial products. This role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You ll thrive in a fast-paced call center environment, leveraging communication, multitasking, and results-oriented skills. You will work within a well-defined framework, performing routine tasks and following established procedures;

any non-standard issues are referred to your supervisor.

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

High School/GED

Customer Service

• Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components
• Reside within approximately a 60-mile radius of the JPMorgan Chase Center in the following locations:
  Baltimore, MD;
  Washington, DC;
  Suffolk, VA
• Communication, information gathering, and decision-making skills
• Customer interaction and support experience with at least 1 year of phone or face-to-face work, with ability to multitask with computer systems
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adapt to new situations and navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments
• Problem-solving ability and ability to explain solutions clearly
• Willingness to learn products and systems quickly and seek feedback to improve performance
• Proficient computer literacy with experience using technology to solve problems
• High school diploma or GED required

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires attendance at trainings as scheduled. Training hours may not coincide with regularly scheduled hours.

City:
Washington DC
State:
District of Columbia

_Representative Representative

JP Morgan Chase

$45,000 - $60,000