Sportsbook Host - Sports & Social Washington

Key Responsibilities:

* Host Duties:

* Answer phones, take messages, and assist with reservations.

* Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience.

* Maintain an accurate waitlist when necessary, seating guests efficiently.

* Coordinate seating arrangements to optimize guest flow and service.

* Assist with bussing tables when needed to expedite seating for waiting guests.

* Communicate effectively with guests and management, addressing any concerns promptly.

* Ensure that the entrance and exit areas are organized and inviting.

* Sports book Writer Duties:

* Accurately process cash transactions.

* Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers.

* Maintain and balance a till for issuing and redeeming tickets and vouchers.

* Ensure the sports book window is neat, stocked, and ready for the next shift.

* Adhere to all District of Columbia Office of Lottery and Gaming procedures.

* Remain alert to unusual betting patterns and report such activities to the Sports book Supervisor.

* Promote superior guest service by providing a positive and efficient sports book experience.

Qualifications:

* At least one year of experience in customer service, hosting, or a similar role.

* Must be fluent in English; additional languages are preferred.

* Ability to communicate effectively with guests, team members, and management.

* Strong attention to detail and ability to multitask in a fast-paced environment.

* Basic math skills for processing transactions and understanding betting information.

* Must be able to work flexible shifts, including nights, weekends, and holidays.

* Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming.

Core Service Standards:

* CLEAN:
Maintain a clean and immaculate venue and personal appearance.

* SAFE:
Create a safe and comfortable environment for all guests.

* FAST:
Provide fast, efficient service with accuracy, anticipating guests' needs.

* FRIENDLY:
Greet each guest with a friendly welcome, maintaining eye contact and a smile.

* FUN:
Collaborate with the team to create a fun and energetic atmosphere for both guests and staff.

Physical Requirements:

* Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching.

* Ability to lift and carry up to 50 pounds.

* Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol.

Additional Skills & Abilities:

* Ability to remain focused and deliver outstanding customer service under pressure.

* Strong organizational skills and a proactive approach to problem-solving.

* Capability to handle sensitive information and financial transactions with accuracy.