Communication Specialist; VCS

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CGI Federal is looking for an outgoing, experienced Visa Communication Specialist to join our team. The ideal candidate should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast‑paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.

Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing. The selected candidate will be expected to stand and walk around the worksite for the entirety of their shift.

• Utilize phone and email to resolve questions with applicants
• Data enter, look‑up files
• Assist counter services when required
• Interface with visa applicants at SIA information counter desks and will‑call. Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication.
• Screen customer documents at check in and information desks providing the correct application, photo and fee information. Copy customer’s identification. Distribute Passport envelopes to the correct applicant.
• Perform Quality Control in verifying that application data matches visa processing data
• Answer inquiries from visa applicants
• Assist the Government Visa Supervisor with Congressional, Headquarters, and White House inquiries
• Liaise in‑person, via email, and phone with embassies, consulates, and other high‑level foreign country personnel
• Drive to Embassies and other locations, as required, to conduct necessary job duties
• Assist in training lower‑level Visa Support staff in the essential job functions, helping to constantly improve the training process and procedure. Participate actively with teams for continuous quality improvement and production workflow.

• Bachelor’s Degree or 4 years of experience as a Support Associate Level I or II or 4 years of experience performing customer service support functions
• Quality Control experience in verifying that application data matches passport processing data or similar QC experience
• Two (2) years of general office experience
• International Passport experience (preferred)
• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook
• Must meet all qualifications requirements of the Support Associate Level I
• Ability to effectively and politely interface with public
• Ability to demonstrate excellent customer service and data entry skills
• Must be able to work independently
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone
• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Hourly Rate: $25.64 /hour

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar‑for‑dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible professionals
• Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic…