Customer Service Specialist

Customer Service Specialist

Department: East Infinity

Employment Type: Full Time

Location: Washington, DC

Compensation: $45,000 - $60,000 / year

We are seeking a dedicated and dynamic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our valued customers, responsible for ensuring an exceptional customer experience throughout each interaction. As a Customer Service Specialist, you will handle inquiries via various channels, including phone, email, and live chat, assisting customers with their questions, concerns, or requests.

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information and solutions to customers in a courteous manner.
• Assist customers with the process of placing orders, returns, and exchanges.
• Resolve customer issues or complaints by identifying the root cause and offering appropriate solutions.
• Monitor and follow‑up on customer inquiries to ensure satisfaction and resolution.
• Collaborate with team members and other departments to enhance the customer experience.

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a fast‑paced environment.
• Excellent verbal and written communication skills with a friendly demeanor.
• Proficient in using customer service software, CRM systems, and MS Office applications.
• Strong problem‑solving skills with the ability to think critically under pressure.
• Ability to work independently and as part of a team while managing multiple priorities.

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.