Ticket Operations Associates; Limited Term

Ticket Operations Associates (Limited Term)

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. The Ticket Operations Associates will work closely with the Ticket Operations staff in the selling, printing, and distribution of single & group tickets, season packages, and special ticket events and initiatives. Associates will assist in the processing of internal CRM departmental requests and will be instrumental in the implementation, execution and reporting of Nationals ticket offers, discounts and promotions through the Pro Venue ticketing system.

Associates will assist the Ticket Operations Department in providing a wider, more intensive service net for our external customers and internal departments.

The Ticket Operations Student Associates are expected to always provide exceptional customer service to patrons of Nationals Park. The Associates will be tasked with preparation and set up of the Box Office locations around Nationals Park and be heavily involved with servicing patrons within the Ticket Services Lobby on gamedays. Candidates should possess superior customer service, communication skills, and should have the ability to interpret/diagnose problems in a fast‑paced work environment.

The Ticket Operations Student Associates will be provided the opportunity to experience the daily and gameday functions of an MLB ticket operations department while also interacting with other departments to help fulfill internal ticketing needs. They must have prior customer service experience as well as be experienced with internet and web‑based browsers/searches, MS Office applications such as Excel, Word & PowerPoint.

Superior writing/reading comprehension and problem‑solving skills are required. Candidates with high level Microsoft Excel proficiency and/or certifications are preferred. Prior experience in the handling and reconciliation of cash is recommended. The Ticket Operations Student Associates will be expected to work long irregular hours, including nights, weekends, and holidays, and the duration of work is from March to October 2026.

• Assist in the processing, printing, and distribution of season, group, and individual game tickets.
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
• Process ticket exchanges in accordance with the Season Ticket Holder Exchange policies.
• Assist in the generation of reports based on promotions, sales, inventory, etc.
• Utilize automated ticketing system,  Pro Venue, to process all internal and external ticket requests.
• Assist in tracking and reporting discounts and total ticket numbers.
• Collaborate with other departments within the organization to ensure internal ticketing requests are fulfilled.
• Support buildout of online ticket offers and promotions through the Nationals website and MLB Ballpark app.
• Support in supervision and training of seasonal ticket seller staff.
• Update policies and procedures manual and assist in special projects.
• Uphold the core integrities of performance, excellence and accountability.
• Provide customer service support on gamedays in the Ticket Services Lobby.
• Assist with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, scanning, data entry/processing, and general office work.
• Maintain the cleanliness and organization of common office areas and storage spaces.
• Aid in the gameday preparation of the box offices including outfitting supplies, stanchion set up, signage placement, scanning equipment, etc.
• Other duties as assigned by Ticket Operations staff.

• Authorized to work in the United States.
• Currently enrolled as an undergraduate or graduate student at an accredited college or university and have completed a minimum of one semester or have graduated from an accredited college or university within the last six months.
• Minimum cumulative GPA of 3.0 on a 4.0 scale.
• Successfully pass a Background Investigation.
• Minimum 1–3 years of customer service experience.
• Be available for the entire length of the Student Associate Program (March-Oct 2026).
• Exhibits strong desire &…