Customer Support Specialist

Customer Support Specialist

Location: Washington, DC

Employment Type: Full‑Time

Compensation: $18.00 - $25.00 / hour

We are seeking a dedicated and compassionate Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing top‑tier customer service, addressing inquiries, and resolving issues to ensure a positive experience for our clients. The ideal candidate will possess strong communication skills, a problem‑solving mindset, and a passion for helping others.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve issues while providing clear explanations to customers.
• Maintain accurate records of customer interactions and transactions in the CRM database.
• Identify trends in support requests to help improve the overall customer experience.
• Collaborate with other departments to elevate complex issues and ensure timely resolutions.
• Conduct follow‑ups with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent;
  Bachelor’s degree preferred.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities with a customer‑centric approach.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Proficiency in using customer support software and CRM systems.

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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