Event Technician, Audio Visual - JW Marriott

Overview

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation
  :
  Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
  :
  Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
• Technical Ability
  :
  Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
  :
  Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements internally.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service
  :
  Hospitality, Ownership
• Do The Right Thing
  :
  Instills Trust, Safety Conscious
• Drive Results
  :
  Action Oriented
• See The Big Picture
  :
  Tech Savvy
• Value People
  :
  Communicates Effectively

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as:
Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Note:

The original description includes hotel and warehouse work environments; references to appearance guidelines and on-call status remain as part of the environment description.

Hotel:
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary from moderately quiet to noisy. Team members use high-end audio-visual equipment and may be exposed to heights via lifts and ladders. Irregular hours and on-call status including days, evenings, weekends, and holidays are possible. Appearance guidelines apply as defined by Encore per hotel location.

Warehouse:
Work is performed at event venues and in a warehouse environment with exposure to outdoor temperatures and to dirt, sand and/or dust. Conditions vary from moderately quiet to noisy. May work irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information is not an exhaustive list of responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or require other tasks as assigned.

Hourly Pay Range: $17.06 - $22.18

Encore is committed to providing benefits options for our employees. Details are available upon request.