Staffing and Resource Manager

Overview

Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies. Our global team brings decades of experience in business, government, communications, research, data science, and media.

Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.

Penta is seeking a Staffing and Resource Manager to oversee resource management for the US Advisory business line. The Staffing and Resource Manager is responsible for managing effective allocation of resources against client needs and aligning professional development goals for individuals on the team to the needs of the business. This person will report to the VP of People in the US and play a critical role in the employee experience for Advisory teammates while delivering strong results for clients.

Successful candidates will have previous experience in resource management within a professional services environment, strong relationship-building skills, and an aptitude for data analysis. This is a great opportunity for someone building a career in employee experience who wants to learn and grow in a fast-paced, collaborative environment. If you have high emotional intelligence and are a systems thinker, this role will be a great fit for you.

The US Advisory team works with clients across a wide range of sectors and issues, helping them navigate complex policy and political landscapes and communicate effectively with all of their stakeholders. Our typical support for clients may include assessing how changes in the political environment impact a client's priority issues; developing and testing effective messages; and executing strategies to reach and influence target audiences, leveraging earned media, owned content, and other tactics.

• Lead the allocation of consultant resources by balancing multiple priorities including fulfilling client service requirements, providing professional opportunities for growth and learning, and maintaining margins on projects
• Maintain current reports through Salesforce and Resource Hero, ensuring systems and tools reflect the latest needs based on system inputs and qualitative checks with project managers
• Lead fulfillment of staffing requests from senior leaders, ensuring their resource needs are met for new business proposals and current client teams in a timely manner without sacrificing quality of outcome
• Resolve resource allocation conflicts in collaboration with VP of People and US Advisory business line leadership
• Create and present a monthly presentation on project margin analysis for the business line in collaboration with the finance team
• Compile and analyze resource management reports (available resources, current resource allocations, resource needs due to changing project needs, etc) for delivery to management as needed
• Collaborate with the finance team, contract team, and HR team to ensure we always have an up-to-date and accurate picture of resources against contracted revenue
• Manage relationships with each individual in the US Advisory team, ensuring each person’s personal and professional development interests are incorporated into staffing decisions
• Maintain database of staffing information and leverage ChatGPT and other relevant technology to facilitate easier staffing decisions
• Facilitate training for new employees on the staffing structure and process, ensuring training materials and guides are relevant and up to date
• Partner with project managers and employees to ensure weekly time submissions are entered accurately and on time
• Proactively identify risks and opportunities in the US Advisory staffing portfolio,…