Analyst, Delivery Operations

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Inspiration Mobility is a company wholly committed to accelerating the electrification of transportation in North America to deliver rapid, cost-effective decarbonization. Inspiration provides tailored solutions that enable our customers and partners to achieve their business and sustainability goals as quickly as possible, with minimal risk. With the only EV-first Fleet Management Company (eFMC) and a turnkey developer of high-speed, commercial-grade charging infrastructure, Inspiration serves as a single partner to simplify fleet electrification – delivering best-in-class EV procurement and leasing, EV-first fleet management services, and comprehensive charging solutions.

As a member of the Delivery team, your mission is to help improve the operational efficiency and effectiveness of the organization; playing a pivotal role in enabling our organization to scale and adapt as customer needs’ and our business evolve. You will lead as well as support a range of activities focused on delivering an exceptional experience for our customers, both during customer onboarding as well as ongoing operations.

You will work to streamline our internal processes and support various governance and control initiatives involving our data & assets, while working cross-functionally with internal teams and external vendors/partners. Your goal is to help all internal teams work faster and more efficiently so that we can accelerate the EV transition and decarbonize our planet.

• Lead ongoing operational and administration activities related to the delivery of fleet services, in close coordination with both internal stakeholders as well as, in certain situations, external vendors.
• Maintain internal resources, such as process documentation, forms, databases and knowledge articles, to ensure the smooth operations and delivery of services for our customers.
• Lead initial troubleshooting of potential issues during service delivery and support any escalations, both internal and external.
• Build and manage dashboards to both monitor as well as report on key operational metrics related to delivery of our fleet services, and support continuous improvement efforts.
• Maintain an in-depth knowledge of Inspiration’s fleet services and support the operationalization of new services and/or enhancements.
• Collaborate across the Delivery team and company functions on other organizational initiatives.

• You have at least two years of full-time professional or equivalent experience in a services, operations or support role.
• You are organized, detail-oriented and adept at managing and prioritizing numerous tasks and activities simultaneously.
• You have excellent problem-solving and critical thinking skills.
• You have strong verbal and written communication skills and can synthesize data into thoughtful and understandable drafts of memos, emails, and presentations.
• You have excellent time management skills and understand the urgency of meeting deadlines.
• You are strong at learning and leveraging new tools and technology platforms to support your day-to-day activities.
• Ideally, you have experience in one of the following areas: mobility, fleet management, charging management, electric vehicles, or clean/renewable energy; or at least the ability to quickly come up to speed on concepts related to vehicle/transportation electrification.
• Ideally you have experience leveraging productivity tools:
  Atlassian suite, BI tools, CRM’s.

$65k-$85k + annual bonus eligible

Washington, D.C. Our in-office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday.

Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.