Director, Business Development Operations - Corporate Improvement

Director, Business Development Operations - Corporate Performance Improvement

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Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Director, Business Development Operations leads and institutionalizes the Business Development function for A&M's Corporate Performance Improvement Practice (CPI), partnering with practice and firm leadership to drive sustainable revenue growth through clear strategy, disciplined execution, and scalable processes. It serves as the central coordinator for pursuits, key accounts, and client engagement, while implementing and continuously improving BD tools, metrics, and governance.

Success is measured by above‑market YoY growth, improved win rates, and consistent adoption of firm‑aligned business development practices.

• CPI collections increase YoY, over and above standard growth rate
• BD processes are adopted, published, maintained, and improved over time
• BD structure and accountability clearly defined
• Major pursuits are coordinated across CPI and A&M
• BD tools (e.g., Salesforce, AI) are implemented to effectively support processes

• Partner with CPI leadership to shape CPI business development strategy and align the business development strategy with practice goals and operating model
• Develop target account criteria and maintain list of target accounts
• Identify innovative ways to leverage the firm’s professional network to generate new opportunities and expand existing client accounts

• Serve as the central coordinator of the BD process; directing incoming opportunities to right parties as appropriate
• Partner with pursuit teams to ensure consistency with A&M branding and messaging for strategic and/or high‑profile opportunities
• Support client‑facing teams with strategic insights and best practices to improve win rates
• Serve as a central resource on negotiation and pricing strategy

• Own, manage, and expand the key account list against defined criteria and CPI goals
• Manage and expand account program, including facilitation of account review process with Account Leaders, ensuring accurate and up‑to‑date client details in Salesforce
• Coordinate P&L and reporting for key accounts

• Analyze BD metrics and recommend enhancements to optimize the sales life cycle
• Continuously refine BD tools, processes, and templates
• Share best practices across the practice
• Partner with Learning & Development team to update training against business development capabilities for all levels
• Collaborate with People team to update staff expected behaviors and ensure outcomes are measured consistently

• Manage existing and develop new BD‑related programming across CPI, delivering updates to relevant stakeholders on business development efforts as needed
• Assist in Managing Director and Senior Director onboarding, as it relates to business development acumen
• Contribute to BD‑focused training and professional development
• Coordinate programs and communication with Big A&M
• Support coordination and management of adjacent operations special projects

• 8‑12 years of experience in business development, sales operations, or client development, ideally within professional services or consulting
• Strong understanding of client relationship management and sales pipeline management
• Demonstrated ability to partner with senior executives to drive growth strategies
• Proven experience developing and improving Business Development and…