Sr Business Analyst; Long Distance Service Lines Washington

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Sr. Business Analyst — Long Distance (LD) plays a critical role in enabling commercial performance and customer experience improvements across Amtrak’s Long Distance Service Line (~15 routes, ~$800M revenue). This position goes beyond data analysis to include process support, strategic enablement, project coordination, and stakeholder engagement. The analyst will help run the LD performance-management cadence, translate strategic priorities into actionable work streams, and provide insights that drive decision‑making.

The role requires strong analytical skills combined with the ability to manage processes, coordinate cross‑functional initiatives, and communicate effectively with diverse stakeholders.

• Support weekly and monthly performance reviews by preparing insights, documenting outcomes, and tracking action items.
• Translate Sr. Manager priorities into actionable work streams and charters.
• Assist in preparing LD sections of the Annual Operating Plan (AOP) and Five-Year Plan.
• Track and validate initiatives aimed at improving customer experience (e.g., on-time performance, cleanliness, Food & Beverage satisfaction).
• Monitor benefit realization for P&L, revenue, ridership, and CSI improvement initiatives.
• Support Sr. Manager in managing timelines, deliverables, and risk tracking for LD projects (schedule optimization, pricing pilots, fleet strategy).
• Prepare materials for stakeholder updates and leadership reviews.
• Contribute to evaluation of business cases and prioritization of investments.
• Track progress against P&L, revenue, operating and capital targets.
• Serve as a liaison for data and insights during cross‑functional meetings.
• Communicate findings and recommendations clearly to diverse audiences.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 3 years of relevant work experience.
• Strong analytical and problem‑solving skills; proficiency in Excel and BI tools (Power BI, Tableau).
• Excellent written and verbal communication skills; ability to present insights clearly to stakeholders.
• Detail‑oriented with ability to manage multiple priorities in a fast‑paced environment.

• Experience in transportation, travel, or hospitality industries.
• Familiarity with KPI frameworks and performance‑management processes.
• Exposure to cross‑functional project work and enterprise planning cycles.
• Prior railroad industry experience.
• 5 years of relevant work experience.

• Skilled in creating clear business problem statements
• Ability to address and solve complex problems
• Strong analytical skills to identify root causes and shared organizational understanding
• Active voice and contributor to the synthesis of information to create solutions
• Excellent verbal and written communication skills to drive alignment towards a shared vision
• Strong interpersonal skills
• Highly skilled at self‑organization and outcome oriented
• Keen process management and problem‑solving skills
• Ability to work independently as well as collaboratively and be a self‑starter
• Proficient in PC‑based software applications including Microsoft Office…