Events Staffing Manager

Position Summary

The Events Staffing Manager is responsible for the selling, marketing, and management of Destination DC's Registration and Temporary Event Staffing Services. A key responsibility is to recruit, train, and retain a strong and reliable database of event staff, and to provide administrative and logistical support to the event "Redcoat" staffing team, ensuring that staff have the technology, tools, and resources necessary to perform their assignments successfully.

The role manages the Event Staffing Associate and oversees all aspects of staff supervision, scheduling, training, customer relations, policy development, and operational quality, serving as the primary liaison between meeting planners, event staff, internal departments, and external partners to ensure best‑in‑class service delivery across all meetings, conferences, and events.

• Prospects for new business opportunities where registration and temporary staffing services will benefit clients based on annual budget/goal estimate
• Communicates effectively and professionally with meeting planners to determine registration and staffing needs ensuring exceptional service and client management
• Prepares proposals, bids on both long‑term and short‑term business, and monitors definite and lost business
• Attends Convention Center pre‑event for all citywide clients using registration and temporary staffing services; post‑events when requested by Vice President of Convention Services
• Schedules Redcoats for work assignments and distributes schedules
• Processes and approves Redcoat timesheets and prepares the payroll reports bi‑weekly for accounting
• Generates and reviews billing reports for accounting processing

• Drive departmental growth by proactively identifying and prospecting new business opportunities for registration and temporary staffing services to consistently meet or exceed annual revenue targets and budget goals
• Foster relationships with hotel service managers and destination management companies
• Work with Marketing to create and edit staffing‑related collateral for distribution to clients
• Track and update monthly and quarterly revenue reports
• Manage and supervise the Events Staffing Associate
• Coordinate the annual appreciation event for registration staff and annual update meeting
• Meet bi‑annually with Redcoat Supervisors to determine issues requiring improvement
• Schedule restaurant concierge desk attendants, dependent on citywide requests from Convention Services Manager
• Develop, update, and enforce staffing SOPs, and work with Human Resources to maintain Destination DC's policies and procedures in the Redcoat Handbook
• Work closely with area restaurant managers to gather deals and collateral for the restaurant desk and update the restaurant map
• Manage relationships with meeting planners and other clients to ensure expectations are fulfilled
• Other duties as assigned by the Vice President of Convention Services

• A minimum of 3 years in event services, convention management, hospitality or workforce staffing operations. Deep understanding of how citywide conventions and registration desks operate within a major metropolitan market.
• Extensive experience in high‑volume recruitment, onboarding, and supervision of temporary or part‑time staff. Ability to maintain a reliable talent bench and manage complex shift scheduling for large‑scale events, design training programs, and maintain rigorous quality control.
• Proven ability to act as the primary liaison for meeting planners and stakeholders, manage expectations, resolve on‑site conflicts, and deliver best‑in‑class customer service.
• Experience in selling services, including prospecting for new business, drafting proposals/bids, and working toward annual budget goals and revenue targets.
• Strong proficiency in processing bi‑weekly payroll, managing timesheets, and generating billing reports. Accuracy in tracking revenue and working with finance to resolve invoice discrepancies.
• Exceptional professional verbal and written communication skills and ability to collaborate across departments (Marketing,…