Program Manager - Training

The Program Manager of Training assists with the execution of the API-U instructor-led training program. This person handles the scheduling and assignment of training, observations, and evaluation and qualification of contracted personnel. Works closely with Marketing in the promotion of the course calendar. The Program Manager also plays a key role in the development of new training courses for the API-U catalog.

This includes working with subject matter experts for content development, input on instructional design, and assisting with final course development. This position ensures that invoicing, billing, and collections are processed in accordance with Finance and API program requirements. Provides support to the API-U Program through the coordination and execution of designated activities and manage project(s) in support of the Director, Training Programs.

• Works with Legal and Finance on contracts for API-U training providers and auditors.
• Reviews faculty application paperwork.
• Reviews observation reports and makes recommendations for granting, maintaining, or cancelling training providers based on the results of the review.
• Prepares action letters for granting, maintaining, or cancelling API-U training providers and approved courses.
• Works with subject matter experts and vendors in the development of new courses.
• Maintains API-U instructor and course records.
• Works with API-U faculty to schedule training courses
• Coordinates API-U training events
• Interacts directly with customers, clients, and auditors on issues related to training program activities.
• Markets program activities, when needed.
• Attends industry related trade shows and events, when required.
• Provides support of training projects including (but not limited to) the documentation of processes, revision of program requirements, and resolution of complaints.
• Updates and maintains the API-U training website.
• Manages royalty fee collection and processing as well as student data collection from training providers.
• Coordinates and manages project(s) assigned by the Director, Training and Development.
• Performs other tasks assigned by the Director, Training and Development.

• Reports to the API Director, Training Programs.
• No supervisory responsibilities are involved in the position.
• Corresponds with training providers, applicants, clients, and auditors via various forms of communications daily.

• Requires 5-7 years of experience in a similar role and subject matter expertise.
• Bachelor's degree in relevant area, or other related field equivalent work experience.
• Degree in business or technical discipline preferred.
• Experience in training, sales, and marketing, or within the petroleum industry.
• Ability to acquire technical skills.
• Proficient with Microsoft Suite of products as well as SharePoint with an aptitude to learn other computer programs quickly.
• Ability to research and assimilate information accurately from a variety of sources desired.
• Ability to effectively manage simultaneous assignments with minimal supervision.
• Exceptional attention to detail, organization, and prioritization skills.
• Understanding of business processes preferred.
• Customer service aptitude.
• Excellent communication, writing (including process documentation), analytical, and problem-solving skills.
• Ability to follow instructions and adhere to program policies and procedures.
• Ability to work in a global environment and understand and adapt to different cultures.
• Strong interpersonal skills.

• Able to remain in a stationary position working on a computer
• Move about the office to access office machinery, meeting rooms, etc. on occasion
• Operate a computer and other office machinery such as printers and copy machines
• Transport items and equipment up to 10 lbs. on occasion

• Currently there are no travel requirements.

This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.

API is an equal opportunity employer. We are dedicated to creating and sustaining a diverse and inclusive workplace. All aspects of employment will be based on merit, competence, performance, and business needs. Our success in maintaining a reputation for professional excellence depends on selecting the best qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race, color, religion, age, gender expression or identity, sexual orientation, pregnancy (including childbirth, related medical conditions, breastfeeding, and reproductive health decisions), genetic information, national origin, disability, marital status, personal appearance, family responsibilities, political affiliation, matriculation, credit information, the status as a victim or family member of a victim of domestic violence, stalking or sexual offense, or…