Manager, Event Technology & Operations

Job Summary

Reporting to the Managing Director, Events the Manager, Event Technology & Operations is responsible for supporting the Specialty Events and the Conference teams by managing and optimizing event-related technology and operational processes. This role is essential in ensuring the seamless execution of events through effective technology integration, process management, and operational support.

• Manage event technology platforms (e.g., registration, speaker management, mobile apps, volunteer platform) to streamline operations and enhance attendee experience.
• Monitor emerging technologies in the events industry and offer recommendations for potential adoption.
• Collaborate with the IT department and external vendors to ensure all event-related technologies are functional, integrated, and meet organizational needs.
• Act as the primary point of contact with technology vendors and for technology-related issues during events, providing troubleshooting and support as needed.
• Manage event registration processes, including the creation and maintenance of registration websites and databases, and dissemination of weekly reports.
• Collaborate with IT to provide ongoing feedback for continuous improvement.
• Develop and manage mobile apps for all AIA events.
• Provide production support for virtual events on Teams, Zoom, and other virtual platforms.
• In collaboration with key stakeholders, coordinate and conduct testing for registration sites, mobile apps, and other event technology as necessary.

• Provide operational support, including preparing reports and managing communications related to event logistics and technology.
• Manage event registration inbox, responding to emails and calls as needed, while addressing attendee inquiries and providing customer service support for event registration.
• Manage Events team and Conference Resources pages on the internal intranet.
• Document lessons learned and established best practices for future conferences.
• Provide onsite registration, logistical, and operational support to the Specialty Events and the Conference Operations teams, as needed.

• Events team members
• AIA Staff
• Elected leadership/volunteers
• Vendors/suppliers

• Demonstrated understanding of event technology platforms and their application in large-scale events.
• Proficient project management skills, with the ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated analytical skills, with the ability to identify areas for improvement and implement effective solutions.
• Proficient communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.

Bachelor's degree preferred with a minimum of 4-5 years of professional meeting planning, event management or related experience; and minimum of 3 years of experience with a focus on technology integration and process management strongly preferred.

None

We offer a comprehensive benefits package that reflects our company values and workplace culture, including:

• Medical, vision and dental
• 401(k)
• Flexibility
• Paid time off
• Flexible spending accounts
• Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
• Tuition and membership reimbursements
• AIA employees have access to a variety of other programs, including:
• Employee Assistance Program (EAP) for employees and their family members
• Smart Benefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
• Computer purchase program
• Fitness club discounts
• Prepaid legal services program
• Identity theft protection

Ability to travel is a must

The American Institute of Architects is based in Washington, DC. This position is also approved to work 100% Remote from the following AIA Approved States outside of the DC metro area: AR, CT, DE, FL, GA, , IL, IA, KS, KY, MA, ME, MI, MN, MT, NH, NM, NY, NC, OK, PA, SC, SD, TN, UT, VT, WI, WY. States not listed are ineligible.

This position will periodically be required to be on-site at the AIA Headquarters in Washington, D.C.

Equal Opportunity Employer, including veterans and individuals with disabilities.