Business Process Improvement Analyst

Tek Pro Support Services, LLC is seeking a Business Process Improvement Analyst to support the COPS Office’s Communication Division in working to improve the COPS Office’s organizational climate by developing a comprehensive internal/external communications strategy.

• Data Management support by running analytics on any of the following:
  • External website usage, Google Analytics, social media, Gov Delivery, You Tube.
  • Provide ad hoc support in the form of website analytics, media reports, and stakeholder/congressional reports.
  • Conduct analysis for brand and marketing content.
• Provide Business Process Analysis/Maintaining Standard Operating Procedures such as:
  • The Contractor shall conduct a robust Business Process Analysis (BPA) initiative to establish, update and maintain a transparent knowledge base of policies, processes, and procedures relevant to the COPS Office.
  • Document all As‑Is processes utilizing process flows and Standard Operating Procedures (SOPs) for the administration of programs and the performance of key COPS Office grant functions and associated actions within the Just Grants system, formulate recommendations for efficiency and effectiveness with supporting To‑Be process flows and SOPs, and execute against an approved Implementation Plan.
  • Continue to manage impending change – by preparing for, implementing, and reinforcing change – across the COPS Office.
  • Audit Support to include:
    • Develop quality control measures and standard operating procedures related to resolving and preventing program and financial audit findings.
    • Perform analysis and reconciliation of a variety of integrated accounts within an entire accounting system such as standard administrative accounts, grantee specialized accounts, and financial obligations accounts. Reconcile accounting information and ensure validity of obligations.

Required:

7 years experience and bachelor's degree in applicable field

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.