Account Manager, Strategic Accounts - Field Washington, D.C.

Overview

True Car is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands.

We continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey.

As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the True Car Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience.

Are you a self-motivated business development professional ready to skyrocket your career with a rapidly growing technology leader? True Car is seeking a dynamic Account Manager, Strategic Accounts to join our team and make a significant impact.

In this pivotal role reporting to the Director, Strategic Accounts, you ll be instrumental in empowering True Car dealer partners in our major metropolitan and high-profile markets. You ll develop and train them, helping them maximize their participation and success within our program. This isn t just an account management job; it s a chance to drive growth and forge strong partnerships alongside a passionate team.

This is a field-based position, and the ideal candidate will reside in the greater Washington, D.C. area.

• A track record of proven success in sales and account management
• Experience managing, meeting, and exceeding goals and objectives
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Ability to travel domestically 80% of the time by airplane or car for extended overnight trips weekly
• Automotive industry experience is a plus
• Advertising sales or training management experience is a plus

Base salary + incentive: $120,000 - $130,000

• Build and grow long-term, trusting relationships with a range of contacts within assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager)
• Consult with customers to maintain an up-to-date understanding of their business needs, goals, and objectives
• Articulate, communicate, and train on the full suite of True Car Services to your portfolio of dealers
• Interpret and deliver new rates on a monthly, quarterly, or bi-annual basis to their assigned market or dealer customers
• Interpret, consult, and deliver monthly True Car reporting and analytics to explain dealers’ performance, optimization issues, and best practices to the customer in the context of their business goals and market trends
• Train dealer staff to use core True Car services and affinity partner programs; engage district managers and other business unit specialists for advanced service training, as needed
• Compile and share relevant reports and documentation related to the dealers’ business and performance on the True Car platform
• Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns
• Minimize churn across assigned dealers
• Determine the frequency to meet with all assigned customers based on the developed dealer plan(s), each customer s individual needs, as well as prioritization across all customers. Minimum visit requirement is once monthly for assigned dealers
• Escalate risks or roadblocks for a customer; work with District Managers, Dealer Support, and Leadership to resolve
• Provide accurate and complete documentation in Salesforce
• Consistently meet goals and objectives; foster high standards within the team

• Travel: ability to travel domestically 80% of the time by airplane or car for extended overnight trips weekly
• Equal opportunity employer statement and accommodations:
  True Car is committed to diversity and does not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. We also provide reasonable accommodations for qualified individuals with disabilities.

• Base salary + incentive: $120,000 - $130,000
• Remote-friendly work environment with some role-based exceptions
• Excellent benefits: 100% employer-paid health, vision, and dental; 401(k) with company contributions; wellness reimbursement; learning & development reimbursement
• Flexible PTO for exempt employees and generous PTO accrual for non-exempt; 14 company-paid holidays and 2 floating holidays

Note:

Final interviews may be conducted in-person at the Company s sole discretion. True Car does not accept unsolicited agency…