Customer Success Manager

Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup.

• This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements.

• We expect top candidates to quickly grow into leadership positions within the Customer Success team and company.

• Clipbook is the largest & fastest growing vertical AI company for PR, communications, and government affairs teams in the world.

• We support 300+ customers across the U.S. and U.K., including many of the country’s most influential & impactful organizations - from publicly traded companies to professional sports teams, nonprofits, and government agencies.

• We bootstrapped profitably from 0 to over 7 figures in revenue in just over a year (and have grown multiples since) and are now venture-backed by leading investors - including Mark Cuban and several leading operators in the segment.

• Onboard and educate new customers to ensure smooth implementation and fast time-to-value.

• Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.

• Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics.

• Own retention and renewal processes.

• Strategize cross-functionally with sales and product team to ensure strong customer success operation.

• 2-4 years of relevant experience in a customer success manager, account management, or client-facing position.

• Experience in public affairs, public relations, communications, advocacy, or non-profits.

• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.

• Excellent sales hustle; communication skills, and energy.

• Basic familiarity with sales CRM or similar tools (e.g. Hub Spot, etc.)

• Adaptability and willingness to thrive in a nimble, execution-focused startup.

• Strong interpersonal skills, ability to build rapport and maintain client relationships.

• Bachelor's Degree

• Familiarity with the government, non-profit, advocacy, or political space is a plus.

• History of owning KPIs like NRR.

• Master’s Degree in a related subject is a plus (MPA, MPP, etc.)

• Competitive salary ($85k-$105k OTE)

• Full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k);

• Location is preferably Washington DC, NYC, or San Francisco;

• Some travel for key industry conferences and events;

• Unlimited/Flexible PTO and sick days;

• A smart, hard working, and resourceful team;

• A profitably- and rapidly-growing startup with commercial rigor at its core.

• Full-time role.