VMS Community Manager

ABOUT THE JOB

The ACLU seeks a full-time, term-limited position of VMS Community Manager in the National Political Advocacy Department of the ACLU’s National office in Washington, DC or New York
. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.
This is a three-year term-limited position.

The National Political Advocacy Department builds power to achieve an accountable, representative democracy. We have ambitious goals across Reproductive Freedom, Democracy and Voting Rights, Systemic Equality, Immigration, Trans Justice, Criminal Justice and other core issues in order to protect and expand civil rights and civil liberties, and advance the freedom, equality, ability to prosper, and humanity of all People.

Our department conducts analysis, develops policy, crafts world class campaigns and situates the ACLU to have impact across legislative, administrative, and electoral levers. We are policy experts, lawyers, community organizers, lobbyists, campaign strategists, electoral specialists, program managers and more. We partner across the ACLU to drive national efforts, and support and amplify the priorities of our affiliates. We work to center principles of equity, diversity, inclusion, and belonging in our approach.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

The VMS Community Manager will report to the VMS Data Director and will be responsible for supporting the ACLU’s VMS and voter file platforms.

• Administer aspects of the ACLU's VMS and voter file platforms, including but not limited to: NGP-VAN and Every Action. This includes monitoring the use of the systems to ensure compliance with ACLU data practices
• Offer thoughtful and speedy data and technology support to diverse teams with varying needs and levels of expertise
• Function as part of a national data team to build and maintain the shared state and national data infrastructure necessary to support organizational goals
• Track, report on, and disseminate analysis of program results, voter contact, online supporter outreach, and data relevant to various aspects of our work
• Provide strategic guidance on the best tactics and tools to achieve goals of the programs you're assigned to support
• Lead on the front lines ensuring we are delivering impactful solutions to the field: setting and meeting high standards of customer support and relationship building; ensuring constituents get the most out of our suite of tools and products; crafting reporting to ensure we are building relationships and providing the highest level of constituent support and strategic guidance
• Develop and coordinate long-term plans and process improvements for providing services and support to campaigns for upcoming cycles
• Ensure our data, tools and products are documented to maximize usability and troubleshooting
• Coordinate communication with all stakeholders about tools, services, support, training to various community constituencies
• Collaborate on a comprehensive training program for all relevant departments to ensure effective and efficient use of VMS data, tools, services, and technology,
• Maintain awareness of emerging opportunities and challenges on key policy and political trends
• Maintain awareness of the work to facilitate representation of the Department internally and externally
• Exercise independent judgment to solve problems and determine creative solutions
• Demonstrate an ability to be flexible and adjust priorities as necessary in order to adapt to changing external environment
• Engage in special projects and other duties as assigned
• This position requires flexibility in work schedule, including the ability to work nontraditional hours

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

• Experience in an organizing or data management…