Business Operations Analyst

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name.

As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

AARP’s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP’s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

As the Business Operations Analyst for the Community, State and National Affairs (CSN) at AARP, you will support operations and technology across the organization and our state offices. This role serves primarily as the administrator for the event planning platform, Cvent, ensuring seamless integration, troubleshooting, and optimization for in-person and virtual events. Responsibilities include updating templates, running reports, and collaborating with state offices and event planners to resolve issues.

You will work cross-functionally with other departments to support strategic objectives, manage assigned projects, and provide operational support. Strong customer support, proficiency in Excel, and a willingness to learn innovative tools such as AI are essential for success in this role.

• Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives. Liaises with other teams in order to execute on tasks. Serves as central point of contact for all business processes across the department, managing support activities as needed.
• Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation, the tracking of invoices and payment processes, the preparation and/or tracking of budgets and reports, and the preparation and/or tracking of lobbying information.
• Provides excellent customer assistance. Researches, resolves, identifies and/or clarifies issues for internal/external customers. Uses programs and databases to track responses and identifies issues and recommends process improvements.
• Analyzes current business processes and develops, tests, and implements improvement initiatives and documents. Maintains/provides accurate documentation and acts as an expert on organization policies and procedures. Coordinates records management and documents adherence to policies and compliance requirements.
• Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
• Coordinates financial, procurement, and contract management activities for departmental projects. Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
• Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

• Associate’s degree and 3+ years of related experience.
• Strong attention to detail, problem-solving, customer service, and communication skills.
• Proficiency in Microsoft Office or Google Docs, including Excel.
• Ability to write reports, analyze data, troubleshoot issues and collaborate effectively with cross-functional teams.
• Willingness to learn and adopt new tools and technologies, including AI, as part of process improvement initiatives.

• Bachelor’s degree.
• Experience with event management platforms such as Cvent.
• Familiarity with reporting and data analysis

• Reg…