Client Success Manager

Who we are

Leadership Connect is focused on building relationships that influence decisions in government, business, and media. We provide deep research and technology to help clients win business and impact policy. We are a close-knit team dedicated to helping each of our users make a difference.

Leadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our client's experience. The Client Success team is critical to helping clients solve their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients.

This role is based in Washington, DC and reports to the Client Success Team Leads.

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory, becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client s needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-makers
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement and problem-solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, with excellent communication skills across email, virtual, and in-person channels
• Intellectually curious about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes

$55,000 - $70,000 a year

This role is bonus-eligible. Bonus will be determined by experience.

We are transparent about salary within the Washington DC market and recognize that location, experience, skills alignment, and other compensation factors may influence ranges. We place a strong emphasis on open communication and fair, competitive compensation. We invite talented individuals to join our team and help us achieve new levels of success.

We offer competitive compensation for top talent in a friendly and enjoyable workplace, with regular team-building events and activities. We hold weekly town halls led by our CEO to address questions about plans, direction, and goals. We provide flexible PTO policies to support personal life outside the office.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals helps shape our in-depth people intelligence.

Our Washington, D.C. headquarters houses teams that work remotely and in-office, with opportunities to meet at rooftop events and our growing office space.

• Awesome medical insurance plan
• Dental Insurance
• Life & Disability insurance
• Flexible spending accounts
• Unlimited PTO
• Eleven Paid Holidays
• $3,000 Employee Referral Program
• Employer contribution to 401(k) plan
• Rewards and recognition programs

Note: If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you. Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. We focus on key competencies needed for success and welcome your application.

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.