Client Success Manager

Who are we?

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting‑edge technology, we help our clients win business and influence policy across various specialties and verticals.

We are a close‑knit team dedicated to helping each of our users make a difference.

Leadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our client's experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients.

This role is based in Washington, DC reporting to the Client Success Team Leads.

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem‑solving with the client's needs top‑of‑mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision‑maker
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

• 1‑3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem‑solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in‑person with excellent communication skills
• Intellectually curious about Leadership Connect client organizations (e.g. government, large corporations, media, non‑profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast‑paced environment where you can contribute to the development and implementation of new processes

$55,000 – $70,000 a year. This role is bonus‑eligible. Bonus will be determined by experience.

To attract and engage high‑level professionals, it is crucial to showcase our expertise, experience, and commitment to fostering valuable connections. We understand the importance of transparency when it comes to salary matters. Our research and analysis of the Washington DC market serve as the foundation for determining appropriate salary ranges. However, we also recognize that factors like location, experience, skills alignment, and other compensation considerations may influence these ranges.

At Leadership Connect, we place a strong emphasis on open communication and adaptability to ensure fair and competitive compensation. We invite talented individuals to join our team and help us create a workforce that is motivated and empowered to achieve new levels of success.

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team‑building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals.

In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life. Everyone from full‑stack developers to data scientists, former Hill staffers, and sales professionals help shape our in‑depth people intelligence.…