Lead Mailroom Associate Washington, District of Columbia,

Washington, District of Columbia, United States

The Lead Mailroom Associate supports the daily operations of University Mail Services by coordinating mail and package processing, providing guidance to mailroom staff, and serving as a point of contact during assigned shifts. This role ensures timely, accurate, and secure delivery of mail and parcels to faculty, staff, students, and campus departments while maintaining compliance with university policies and postal regulations.

The Lead Mailroom Associate balances operational duties with staff oversight, customer service, and problem resolution.

Typical Working Hours: Mondays to Fridays, 8:30AM - 5:30PM

• Operational Support
  • Oversee daily mailroom workflows to ensure efficient processing of incoming and outgoing mail.
  • Receive, sort, and log parcels from all carriers (USPS, UPS, Fed Ex, Amazon, DHL), ensuring proper handling of accountable and signature-required items.
  • Coordinate outgoing mail preparation, including metering, labeling, and carrier pickups.
• Leadership & Staff Coordination
  • Serve as the lead worker for associates, student workers, and temporary staff by assigning daily tasks and prioritizing workloads.
  • Provide on-the-job training and monitor staff adherence to safety procedures and service standards.
  • Escalate performance or operational issues to management as needed.
• Customer Service & Communication
  • Serve as the primary point of contact for campus partners regarding mail status, delays, and service inquiries.
  • Resolve routine issues professionally and communicate operational updates or disruptions to leadership.
• Systems, Records & Compliance
  • Utilize mail management software and package lockers to maintain accurate tracking records and documentation.
  • Ensure all operations comply with USPS regulations, university policies, and confidentiality standards.
• Safety & Facilities
  • Enforce safe handling techniques and ensure mailroom spaces remain clean, organized, and secure.
  • Promptly report any safety hazards, equipment issues, or security concerns.
  • Perform duties in mailroom and warehouse settings involving frequent standing, walking, bending, and lifting.
  • Maintain a schedule that may include early mornings, peak academic periods, or inclement weather operations.

• High school diploma or GED with 2–3 years of mailroom, logistics, or warehouse experience.
• Demonstrated experience providing guidance or informal leadership to a team.
• Strong customer service skills and basic computer proficiency (email, spreadsheets, tracking systems).
• Ability to lift up to 50 lbs with or without accommodation.
• Experience in a university or large institutional environment.
• Familiarity with multi-carrier operations, USPS regulations, and package locker systems.
• Experience working with student employees or temporary staff.
• Team coordination, task prioritization, and time management.
• High attention to detail, accuracy, and sound judgment.
• Professionalism and the ability to excel in a fast-paced, high-volume environment.

• Pay Range: $20 - $23 USD
• Career Growth:
  An opportunity to learn new skills and broaden career opportunities.
• Learning & Development:
  Commitment to employee development and training opportunities.
• We Recognize Talent:
  Various recognition programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Transit's and Parking, Life Insurance, Disability, and other voluntary programs; 401k with matching;
  Paid Time Off.

SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. In North America, services include Mailroom Management, Office Services, and Document Processing. SPS is committed to equal employment opportunity and to investing in employee development.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.

Important notices:
This posting is for an existing vacancy. Use of AI in screening or interviewing is not used in the hiring process for this role. SPS offers reasonable accommodations in the hiring process for individuals with disabilities. By submitting an application, you certify that the information contained is true and complete to the best of your knowledge.