Office Manager

The Office Manager is responsible for the efficient operation of the business office, ensuring all administrative, operational, financial, and customer service duties are performed accurately and professionally. This position requires a high degree of organization, strong communication skills, and a welcoming presence to foster a positive environment.

• Manage customer billing, invoicing, deposits, and payment processing for service and sales-related transactions in coordination with the Service Manager.
• Collaborate closely with an outsourced accounting firm to manage day-to-day accounting tasks, ensure timely and accurate reporting, and resolve discrepancies.
• Serve as the administrative liaison between sales, service, operations, and ownership to ensure alignment and timely information flow.
• Monitors policies & procedures for office activities such as filing, facilities maintenance, ordering of supplies and mail distribution.
• Prepare purchase orders, routine documents, and other forms of communications.
• Offers support in various areas within the company including Business Office, Title Clerk, Parts & Service, and Sales departments.
• Maintain the security of the property by controlling access and following established procedures.
• Maintain open communications with all regional staff.
• Work closely with leadership to develop an integral team that effectively represents the quality and professionalism of the company.
• Perform additional duties as assigned by management.

• Provide high-level administrative support to the Owner, managing daily priorities, schedules, communications, and ad-hoc requests while also supporting the broader team with operational needs.
• Serve as a central support resource for employees and leadership, ensuring smooth day-to-day administrative and people-related operations.
• Act as a trusted point of contact for employee questions, providing guidance, follow-up, and escalation as appropriate.
• Assist with new hire onboarding duties including pre-employment screens, assisting employees with various questions or concerns and directing them to the appropriate HR contact.
• Manage end-to-end payroll processing using ADP, ensuring accurate and timely payrolls.
• Maintain and update employee records in ADP, including new hires, terminations, compensation changes, deductions, and garnishments.

• Welcome all customers, vendors, and guests, providing a warm and professional first point of contact.
• Serve as a resource for current and prospective members, providing information and resolving questions or complaints.

• Bachelor’s degree in business management, business administration, communications, or any other related field highly preferred.
• 5+ years of experience in an office administrative or management role, with strong proficiency in Microsoft Office (Word, Excel).
• Leverages systems and software solutions to design, implement, and continuously improve efficient, scalable operational processes.
• Demonstrates strong intellectual curiosity, sound judgment, and the ability to quickly grasp complex business concepts.
• Exhibits high level of professionalism, polish, and emotional intelligence in all interactions with leadership, colleagues, and clients.
• Leads by example, modeling company values and contributing to a respectful, high-performing workplace culture.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively in a fast-paced environment.
• Dependable, punctual, and able to work independently or as part of a team.