Program Manager - Part Time; Washington, DC

Program Manager - Part Time (Washington, DC)

Administrative / General Clerk II
Part-Time | Onsite | Camp Spring, MD | SECRET Clearance

The Program Manager provides overall leadership, oversight, and operational management for administrative, clerical, mail, records, and program support services delivered to agency headquarters offices. This role serves as the primary on‑site point of contact between the Government and the Contractor for performance, staffing, and operational matters.

The Program Manager ensures contract compliance, service quality, and continuity of operations while directly overseeing staff performing administrative support functions. The position requires a strong working knowledge of administrative, records, and mail operations and the ability to step in and perform or direct those functions as mission needs require.

• Provide overall management and direction of administrative and operational support services to ensure contract requirements, performance standards, and service‑level expectations are met.
• Actively manage staffing to prevent service disruptions and ensure adequate coverage across all functional areas.
• Identify performance issues, operational risks, and resource gaps; implement timely corrective actions.
• Assign tasks and prioritize work to ensure timely resolution of contractual and operational matters.
• Oversee subcontractor performance (if applicable), ensuring compliance with contract terms and agency requirements.
• Prepare, review, and submit required reports, deliverables, and performance updates to Government stakeholders.
• Ensure compliance with agency policies, procedures, records management standards, and security requirements.

• Serve as the primary point of contact for face‑to‑face communication between the Contracting Officer’s Representative (COR) and the Contractor regarding performance, staffing, and operational concerns.
• Maintain regular communication with Government leadership to address issues, clarify requirements, and support mission objectives.
• Perform On‑Site Lead duties as a primary function of the role while maintaining oversight of day‑to‑day operational responsibilities.
• Support multiple locations while being physically located at the primary duty site.

• Provide leadership and oversight of daily administrative, clerical, and office support operations.
• Oversee mailroom, file, and records management functions to ensure accuracy, timeliness, and compliance.
• Ensure proper handling, safeguarding, tracking, and accountability of sensitive, PII, FOUO, and classified information.
• Supervise workflows related to correspondence control, document preparation, records tracking, and information management.
• Oversee executive and program support functions, including scheduling, calendar management, meeting coordination, and travel support.
• Monitor administrative processes supporting time and attendance, property tracking, inventory management, and logistics.
• Ensure staff use agency systems and databases accurately and in accordance with established procedures.
• Provide hands‑on support or direct task execution during surge periods, absences, or mission‑critical events, as needed.

• Supervise and support administrative and clerical staff, ensuring performance expectations are clearly communicated and met.
• Provide guidance, mentoring, and task direction to staff to support professional performance and contract success.
• Ensure staff training requirements are met, including security, systems, and procedural training.
• Maintain accountability for employee conduct, professionalism, and adherence to agency standards.

• Ensure compliance with COOP, EOP, security plans, and incident reporting requirements.
• Report suspected fraud, waste, abuse, security incidents, or data breaches in accordance with agency procedures.
• Ensure all staff adhere to nondisclosure agreements and confidentiality requirements.
• Monitor proper use and care of Government‑furnished equipment and property.

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